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For better or for worse, it has been proven over and over again in the last two years that everything and everyone in the world is connected.

Of course, we are all connected in the online ecosystem, plugged into each other with social networking sites, search engines and blogs. The unprecedented scale at which we freely share information about ourselves has given rise to a new concern – are we are too connected? Do we really want people to know all about everything we’re doing all the time? We are connected economically, as we all learned too well during the economic meltdown. Seemingly unimportant defaulting mortgages in the US began piling up, and all at once, people began to realize the bad debt had crept into the whole system like a cancer - weakening the entire global economy; causing job losses from Detroit to Denmark.  The environment connects us all – the volcano in Iceland reminded us of that too – one tiny place disrupted the whole world – stopping people, goods and money from making the journeys we’ve come to rely on for our survival.

Almost everyone now recognizes that the world is now, and forever Connected in an economic, environmental and social ecosystem.  Then again, many of the corporations, regulators and businesses of the world, small and large… but mostly large, already knew this.  Some of them abused the ecosystem for wealth and gain at the expense of everyone else. These companies and individuals – the Goldman Sachs, the Bernie Madoffs of the world - have been decidedly internally, individually motivated.  They used the forces of regulations, legal manipulations and governments to create their profits -while the rest of the world was the unaware participant – duped into helping, and then left to clean up the mess.

To be blunt, this stinks! Nobody likes to be tricked, but the recent chaos has a bright side – people now understand that we have to overcome a crisis.  We understand, at our roots, we have to build a solution.  We have to reclaim our connected ecosystem and make it our own. We have to use the interconnected nature of the world and turn it into a tool to help all of us, not just a select few.  We have shape the connected ecosystem into a Connected Market Space.

A business today, in any sector, exists for the purpose of rapid response – transmitting candid, accurate information to all sides - not just inside the organization.  This is more commonly known as the triple bottom line - people, planet, profit, or the "three pillars".  The triple bottom line is about being truly, a custodian of this planet - a business seeking to profit, should be finding positive connections and fulfilling a purpose.  If you are in any kind of business you will affect other people – so the responsible and smart thing to do is to connect to the world in a positive way.

It’s not hard create a Connected Market Space and use the ecosystem for good. The Connected Market Space is, at its meaning, the connection of any enterprise, to any market, with accurate, open and honest information.  How do you know you’re really connected? It’s not just about advertising and using Twitter – it’s about making meaningful connections that make the world a better, more useful place. When is a business using its power for good? A business in the Connected Market Space demonstrates that: Clients and business know more about each other
  1. Clients and business can trust  each other
  2. Each party has accurate information
  3. Everyone can  carry on a conversation
  4. Everyone can complete a transaction safely
When you’re connected responsibly, positively and fulfill a purpose, no matter what you do, you’re using the power of the Connected Market Space.

CMAEON's CEO Tim Vasko just returned from New York, where he was invited to speak at the REMarTech conference. One of the presentations he was asked to give was on social media, and how it in particular, is changing the way the Real Estate industry is using the Internet to generate leads, find qualified buyers, and market itself.

Tim's talk, titled Social Conversation Lead Generation, covered some of the most common questions from Real Estate agents about social media:  How do you make sure that you are the real estate professional that gets referred? How do you become part of natural social conversation? How do you inspire word of mouth online? How do you find buyers? How do you qualify them? How do you convert them to use you rather than your competitor?

Sound like something you've been thinking about? As not everyone could be in New York to hear Tim's presentation, we have uploaded a Podcast of Tim's presentation, and a copy of his slides. Please let us know what you think in the comments below.


CMAEON's CEO Tim Vasko was recently invited to speak at the REMarTech Conference in New York City. The goal of the conference was to connect the real estate world to the technology and tools that are shaping its future.

On that matter, Tim delivered a keynote presentation entitled 'Web Portal Magic'. The basis was this:

“Don't just build a website – build a web portal that utilizes SEO, social media and interconnectivity to take your web presence to the next level. What is that next level? A web portal that comes out more highly ranked on Google, keeps content fresh and alive with minimal time each week, and engages buyers with interesting content.”


It makes no sense, for any business, to invest in technology based on a comparison of features.  Today, the basic features of CRM are well-defined - any CRM will provide the basics of contact relationship management.

CRM has been around for more than a decade. It was originally designed as a tool to enable businesses to share information between sales and other various departments that dealt with customers. Those features are clear.

The next iterations of CRM were designed to better track, manage and empower the sales force - hence the brand of a CRM by that name. Again, no real "dream" here.


Everyone today knows that CRM solutions save money and make moving information between employees, customer and clients much easier. Between 1999 and 2005, it seemed everyone was jumping on the CRM bandwagon – and with good reason – who doesn’t want to streamline their data capture and make more money?

However, more than 10 years into CRM, some interesting statistics start to emerge:
  • "55% - 75% of all CRM installs failed to achieve results or even go live..." (source: HBR 2001)
  • "70% of large scale CRM projects - costing more than $50mm do not achieve objectives ..." (source: Gartners Study, 2005)
  • "One in every 5 users reported CRM not only failed to deliver profitable growth ... but damaged long-standing customer relationships" (source: J- Banis Annual Survey, 2001)
Is this really true? A member of the CMAEON staff shared a story with me about CRM software. She had just started with a large, well established natural resources company, which was using Peoplesoft to manage its mandatory safety training. One of the first things she had to do was learn how to use the system:
“So, when you take your first aid classes, you’ll have to enter your records into Peoplestupid.”
“People… stupid?”
“Well, it’s called PeopleSoft, but it doesn’t work very well.”

What happened? How did a piece of software designed to make processes better end up with such a bad reputation internally. With CRM, it’s really a question of intentions: people are not managed, and neither are customers. What you should be managing are your processes.

In other words, YOUR business processes that build YOUR relationships should talk YOUR talk and walk YOUR walk. If your CRM is only focused on features that capture information, ignoring what you do with it, the technology you use, or what your employees and clients like, chances are it’s not going to work for you.  When a company implements a CRM system, it should work with the company, not change the company to work with the CRM system. If the focus is adapting the system to how you walk, and how you talk, then you can start streamlining processes to you can do MORE of the RIGHT stuff better.

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